Terms and Conditions of Hire

Deposit

We will hold the date requested and a £50.00 deposit will be due by 6 weeks before the date of the event to secure the booking. This deposit also serves as a ‘damages deposit’ for the day. Therefore, the full amount will still be due on the day, in cash, once we have set up and you are 100% happy with everything we have provided. Your deposit will be returned, in cash, upon collection PROVIDING all the equipment is in the same clean, working condition it was delivered and signed for in.

The deposit is paid via by bank transfer.

Your deposit if fully refundable providing we are given 2 full weeks (14 days) notice of cancellation or we will gladly change the date, subject to availability.

Payment

Full payment is due, in cash, on the day once we have set up and you are 100% happy with everything we have provided.

Your £50 deposit is returned, in cash, upon collection PROVIDING all of the

equipment is in the same, clean working condition it was delivered and signed for in.

If you would prefer to pay in full by bank transfer this will need to be received by

NutNuts Soft Play Hire a minimum of 2 weeks prior to delivery.

In the event that your payment is not ready upon delivery, we will not be able leave the equipment with you.

Delivery and Setup

Please kindly note you will be required to sign to say you understand and

accept these ‘Terms & Conditions of Hire’ upon delivery. This will also be sent to you via email along with your confirmation and a copy will be handed over prior to us setting up so you have further time to read through and can raise any queries in person should you wish.

TERMS & CONDITIONS

1.    It is the Hirer’s responsibility to check the site measurements for the required

2.    package, and also to ensure that there is adequate space surrounding the play equipment. If sufficient space is not available at the venue site for the package

3.    ordered, we reserve the right to remove certain items, at our discretion, for health and safety reasons. However, you will still be charged for them.

4.    It is the hirers responsibility to ensure the venue allow the equipment that they have hired.

5.    Please allow 45-60 minutes before the event for NutNuts Soft Play Hire to

6.    deliver and set up the equipment, and also 30-45 minutes after the event for them to take down and remove the equipment.

7.    It is the responsibility of the Hirer to ensure easy access to the venue for

8.    unloading and loading of equipment. Any restrictions (lack of parking, stairs, narrow doorways etc.) must be reported to NutNuts Soft Play Hire prior to the event. Failure to do so may result in delay to setting up, an additional fee being payable by the Hirer or cancellation by NutNuts Soft Play Hire. 

9.    The Hirer must agree that the area where the goods are to be situated will be free from obstructions, debris and that there is strictly no dog foul / broken glass

10. (for outdoor bookings) where the equipment is to be sited, before our drivers arrive. 

11. The packages include free setup and delivery to venues within 10 miles of RM13 9QZ, although we cover Essex, Kent, Hertfordshire and London. This does not

12. include any parking fees, toll charges, congestion charges, LEZ or ULEZ charges (these will be added to the hire cost). Venues beyond this will incur a delivery fee. Please contact us for details. 

13. We will endeavour to arrive and setup on time, however, NutNuts Soft Play Hire

14. cannot be held liable for delay incurred due to circumstances beyond our

15. control (for example – traffic congestion, adverse weather etc.). We will always call and inform you in the event of this to reassure you. 

16. If the event of adverse weather on the day, such as heavy snow or ice which would be dangerous to travel in, we reserve the right to cancel the booking. In such cases we will return any deposit. 

17. All our equipment will be delivered in a clean and sanitary state. Should there be

18. significant dirt or staining upon collection the Hirer will be made liable for professional cleaning costs. 

Health & Safety

1.    The Hirer must ensure the equipment is supervised at ALL times by a

responsible person over the age of 18 (eighteen), preferably the Hirer.

2.    NutNuts Soft Play Hire does not supervise the event (although this can be arranged at a cost to the Hirer).

3.    NutNuts Soft Play Hire or their staff accepts no liability for any damage, accidents or injuries that may occur whilst the equipment is on hire should there not be a responsible adult supervising at the time of the incident. 

4.    NutNuts Soft Play Hire will set up the equipment taking into account of full safety of the children. Therefore, large equipment, such as the ball pool or bouncy castle(s) must not be moved. We will not accept any liability for

accidents, injury or damage during the period of hire if this has occurred.

Photographs are taken to evidence this upon setup. 

5.    The Soft Play and Play Equipment is strictly for use by children under the age of 6 years. Under no circumstances should ADULTS play on the Soft Play or Play Equipment as this will, in time, result in damage to the

Equipment or injury to the individual(s) / children. 

6.    Bouncy Castle(s) are strictly for children under the age of 12 (under the age of 6 / 1m height for the Tots Bouncer). Under no circumstances should ADULTS enter on to the Inflatable as this will, in time, result in damage to the Inflatable or injury to the individual(s) / children. 

7.    Adults must not lean or sit on any Soft Play, Ball Pool walls, Play

Equipment and/or Bouncy Castle(s). 

8.    Do not allow children with medical conditions, which may put them at risk of injury (i.e. brittle bone disease or temporary injuries), to use the Soft Play, Play Equipment or Bouncy Castle(s). 

9.    Avoid mixing older children on the Soft Play, Play Equipment or Bouncy

Castle(s) at the same time as younger ones. 

10. No food, drink or chewing gum to be allowed on or near the Soft Play, Play

Equipment and/or Bouncy Castle(s), this will avoid choking and mess.

11. If the equipment is collected in a dirty condition then the hirer will incur a cleaning charge.  

12. No glass bottles or drinking glasses to be used on or near the Soft Play, Play Equipment or Bouncy Castle(s). 

13. STRICTLY no alcohol or drug use on or near the Soft Play, Play Equipment or Bouncy Castle(s) – NutNuts Soft Play Hire will not be held liable for any damage, accidents or injury that occurs due to the consumption and effects of alcohol and/or drug use. 

14. Please ensure that the Soft Play, Play Equipment and/or Bouncy Castle(s) is kept in a clean, dry condition. Any spillages must be cleaned and dried as soon as they occur – if we have to have the equipment professionally cleaned before the next hire, then you will incur a cleaning charge.  

15. Shoes MUST be removed before using the Soft Play, Play Equipment and/or Bouncy Castle(s).

16. Parents/guardians who enter the Soft Play area or walk over the padded floor tiles whilst supervising must remove their shoes, particularly heels. Any damage i.e. heel imprints may result in the Hirer having to pay an 

additional fee for replacement or repair. 

17. For hygiene reasons, socks should be worn at all times whilst using the Soft Play, Play Equipment and/or Bouncy Castle(s). 

18. The Hirer must ensure that all sharp objects, including but not limited to, badges, spectacles, earrings, jewellery etc. are removed prior to accessing the Soft Play, Play Equipment or Bouncy Castle(s) to ensure it remains

undamaged and in the same working condition as delivered.

19. Damage includes, but not limited to, scratches, tears, holes, rips, malicious damage, staining, pen marks. If damage does occur the Hirer will incur a repair or replacement charge to be paid immediately, unless otherwise agreed.

20. Children must be prevented from climbing or hanging on the walls or roof of the bouncy castle(s). With bouncy castles the user must not be taller than the outside walls when standing on the inflated bouncing surface. 

21. The front step of the Bouncy Castle(s) is designed to help users on and off and is not to be played on. 

22. The steps to the slides are designed to help users on and off and are not to be played on. 

23. No face paints (unless previously agreed and only if it is to be provided by a professional, insured face painter), party poppers, confetti, coloured streamers or silly string to be used either on or near the Soft Play, Play Equipment and/or Bouncy Castle(s) – staining may occur for which the Hirer will be liable. 

24. Strictly NO acrobatics or gymnastics to be performed on the Soft Play, Play Equipment or Bouncy Castle(s). 

25. Children must NOT push, collide, fight or behave in a manner likely to ijure or cause distress to others. 

26. Always ensure that no overcrowding occurs on all Soft Play, Play Equipment and/or Bouncy Castle(s), limit numbers according to the age and size of children using it. 

27. No furniture to be placed on the mats as this may cause damage.  

28. No smoking, barbecues or naked flames near the Soft Play, Play Equipment or Bouncy Castle(s). 

29. No pets or animals to be allowed on or near the Soft Play, Play Equipment or Bouncy Castle(s). 

30. NEVER switch off the blower whilst the inflatable is in use, injury and / or

suffocation could occur. 

31. The Hirer must ensure Inflatable's are staked / sand bagged down at all times. DO NOT USE IN HIGH WINDS OVER 20MPH. 

32. The Hirer is NOT permitted to erect or dismantle the Soft Play, Play

Equipment or Bouncy Castle(s). You may however, deflate the bouncy castle(s) when they are not being used or in high winds by simply switching off the power at the plug/power source ONLY if it is safe to do so and no persons (adults or children) are on the inflatable at the time. 

33. The Hirer is responsible for the safe keeping of the Soft Play, Play

Equipment and/or Bouncy Castle(s). You will be charged for theft or any damage caused or for any items missing from upon our return.

34. Soft Play, Play Equipment and/or Bouncy Castle(s) being kept overnight must be locked away to avoid theft. Full replacement charge for any

missing items will incur. This includes any accessories which accompany the equipment, i.e. blowers, extension leads, mats etc. 

35. In the event of rain ALL Soft Play and Play Equipment must be covered or taken indoors / under cover to prevent it from getting wet and water

damage occurring.

36. All equipment must be towel dried thoroughly before use re-commences. 

37. In the event of rain, it is advised that you keep the bouncy castle unit running, but please ensure all electrical goods are covered. Towel dry the step areas and bouncing surface before recommencing use, to avoid

children slipping. In the case of high winds, discontinue use immediately and contact our office for advice. Please use common sense during changes in weather. 

38. Only NutNuts Soft Play Hire staff are authorised to collect the Soft Play, Play Equipment and Bouncy Castle(s) inflatable and equipment. Under no circumstances should any of the equipment be handed over to anyone other than our staff. If you are unsure of any staff member collecting please contact the owner on the telephone number provided. 

39. Please ensure you take all reasonable precautions to protect the

equipment from damage. 

40. Most importantly please ensure that you take all reasonable precautions to protect the child / user from harm and danger.

HIRE CONTRACT

This website is operated by NutNuts Soft Play Hire ("we", "us" or "our"). All bookings made via this web site are governed by these Terms and Conditions at any time. It is your responsibility as the Hirer to read and understand these Terms and Conditions of Hire PRIOR to making a booking.

We will confirm acceptance of your booking immediately after you have

confirmed your hire by us sending this in writing via e-mail to the email address you have provided.

PRICES

All prices are in UK Pounds and are inclusive of VAT where applicable, at the current rate. The price of the hire / goods will be as quoted on the website at the time you confirm your order (usually by paying the deposit) subject only to any inadvertent technical error for which we will not be liable.

If you subsequently amend your order, the prices charged will be those applicable to the amended item(s) at the time that the amended order is confirmed.

Promotions are only available until the stated end date.

The price of the hire of equipment does not include a charge for delivery

outside of the 10 miles of RM13 9QP delivery radius and or any toll / parking charges.

AVAILABILITY

In the event of item unavailability for whatever reason, we will replace the

unavailable item with the closest possible alternative and advise you of this at the earliest possible date.

DELIVERY

Delivery is free within 10 miles of RM13 9QP (Rainham, Essex) although we cover Essex, Kent, Hertfordshire and London. Delivery costs outside of the 10 mile radius are to be discussed and agreed at the time of booking. Toll charges apply, both ways, for the Dartford Toll Crossing and Congestion Charge / LEZ / ULEZ.

LIABILITY

Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, neither will any of these terms restrict any of your statutory rights.

£5 Million public liability insurance is held by NutNuts Soft Play Hire with

Insuresec - a copy of this certificate is available upon request.

All liability on our behalf is void should any injury occur due to the misuse of drugs and/or alcohol or non-adult supervision.