NutNuts Soft Play Hire Ltd.

07939 322323


Terms and Conditions of Hire



We will hold the date requested and a £50 deposit will be due by 6 weeks before to secure the booking. This deposit also serves as a ‘damages deposit’ Therefore, the full amount will still be due on the day, in cash, once we have set up and you are 100% happy with everything we have provided. Your deposit will be returned upon collection PROVIDING all the equipment is in the same clean, working condition it was delivered and signed for in. The deposit is paid via by bank transfer.

Your deposit if fully refundable providing we are given 2 weeks (14 days) notice of cancellation or we will gladly change the date, subject to availability.




Full payment is due, in cash, on delivery of the hire package once we have set up and you are 100% happy with everything we have provided. If you would prefer to pay in full by cheque or bank transfer this will need to be received by NutNuts Soft Play Hire a minimum of 2 weeks prior to delivery.

In the event that your payment is not ready upon delivery, we will not be able leave the equipment with you.


Delivery and Setup


Please kindly note you will be required to sign to say you understand and accept these ‘Terms & Conditions of Hire’ upon delivery. This will also be sent to you via email / post along with your confirmation and a copy will be handed over prior to us setting up so you have further time to read through and can raise any queries in person.


  1. It is the Hirer’s responsibility to check the site measurements for the required package, and also to ensure that there is adequate space surrounding the play equipment. If sufficient space is not available at the venue site for the package ordered, we reserve the right to remove certain items, at our discretion, for health and safety reasons. However, you will still be charged for them.
  2. Please allow 45-60 minutes before the event for NutNuts Soft Play Hire to deliver and set up the equipment, and also 30-45 minutes after the event for them to take down and remove the equipment.
  3. It is the responsibility of the Hirer to ensure easy access to the venue for unloading and loading of equipmentAny restrictions (lack of parking, stairs, narrow doorways etc.) must be reported to NutNuts Soft Play Hire prior to the event. Failure to do so may result in delay to setting up, an additional fee being payable by the Hirer or cancellation by NutNuts Soft Play Hire. 
  4. The Hirer must agree that the area where the goods are to be situated will be free from obstructions, debris and that there is strictly no dog foul (for outdoor bookings) where the equipment is to be sited, before our drivers arrive. 
  5. The packages include free setup and delivery to venues within 10 miles of RM1, although we cover Essex, Kent, Hertfordshire and London. This does not include any parking or toll charges. Venues beyond this will incur a delivery fee. Please contact us for details. 
  6. We will endeavour to arrive and setup on time, however, NutNuts Soft Play Hire cannot be held liable for delay incurred due to circumstances beyond our control (for example – traffic congestion, adverse weather etc.). 
  7. If the event of adverse weather on the day, such as heavy snow or ice which would be dangerous to travel in, we reserve the right to cancel the booking. In such cases we will return any deposit. 
  8. All our equipment will be delivered in a clean and sanitary state. Should there be significant dirt or staining upon collection the Hirer will be made liable for professional cleaning costs. 


Health & Safety


  1. The Hirer must ensure the equipment is supervised at ALL times by a responsible person over the age of 18 (eighteen), preferably the Hirer. NutNuts Soft Play Hire does not supervise the event. NutNuts Soft Play Hire or their staff accepts no liability for any damage, accidents or injuries that may occur whilst the equipment is on hire should there not be a responsible adult supervising at the time of the incident. 
  2. NutNuts Soft Play Hire will set up the equipment taking into account full safety of the children, and therefore large equipment, such as the ball pool or bouncy castle(s) must not be moved. We will not accept any liability for accidents, injury or damage during the period of hire if this has occurred. Photographs are taken to evidence this upon setup. 
  3. The Soft Play and Play Equipment is strictly for use by children under the age of 6 years. Under no circumstances should ADULTS play on the Soft Play or Play Equipment as this will, in time, result in damage to the Equipment or injury to the individual(s) / children. 
  4. Bouncy Castle(s) are strictly for children under the age of 12. Under no circumstances should ADULTS enter on to the Inflatable as this will, in time, result in damage to the Inflatable or injury to the individual(s) / children. 
  5. Adults must not lean or sit on any Soft Play, Ball Pool walls, Play Equipment and/or Bouncy Castle(s). 
  6. Do not allow children with medical conditions, which may put them at risk of injury (i.e. brittle bone disease or temporary injuries), to use the Soft Play, Play Equipment or Bouncy Castle(s). 
  7. Avoid mixing older children on the Soft Play, Play Equipment or Bouncy Castle(s) at the same time as younger ones. 
  8. No food, drink or chewing gum to be allowed on or near the Soft Play, Play Equipment and/or Bouncy Castle(s), this will avoid choking and mess. If the equipment is collected in a dirty condition then the person hiring it will incur a cleaning charge.  
  9. No glass drinking glasses or bottles to be used on or near the Soft Play, Play Equipment or Bouncy Castle(s). 
  10. STRICTLY no alcohol or drug use on or near the Soft Play, Play Equipment or Bouncy Castle(s) – NutNuts Soft Play Hire will not be held liable for any damage, accidents or injury that occurs due to the consumption and effects of alcohol and/or drug use. 
  11. Please ensure that the Soft Play, Play Equipment and/or Bouncy Castle(s) is kept in a clean, dry condition. Any spillages must be cleaned and dried as soon as they occur – if we have to have the equipment professionally cleaned before the next hire, then you      will incur a cleaning charge.  
  12. Shoes MUST be removed before using the Soft Play, Play Equipment and/or Bouncy Castle(s). Parents/guardians who enter the Soft Play area or walk over the padded floor tiles whilst supervising must remove their shoes, particularly heels. Any damage may result in the Hirer having to pay an additional fee for replacement or repair. 
  13. For hygiene reasons, socks should be worn at all times whilst using the Soft Play, Play Equipment and/or Bouncy Castle(s). 
  14. The Hirer must ensure that all sharp objects, including but not limited to, badges, spectacles, earrings, jewellery etc. are removed prior to accessing the Soft Play, Play Equipment or Bouncy Castle(s) to ensure it remains undamaged from but not limited to,      scratches, tears, dirt (of any kind), detached from its connecting item (if applicable) and in the same working condition as delivered. If damage does occur the Hirer will incur a repair or replacement charge to be paid immediately, unless otherwise agreed.
  15. Children must be prevented from climbing or hanging on the walls of bouncy castle(s). With bouncy castles the user must not be taller than the outside walls when standing on the inflated bouncing surface. 
  16. The front step of the Bouncy Castle(s) is designed to help users on and off, and is not to be played on. 
  17. The steps to the slides are designed to help users on and off and are not to be played on. 
  18. No face paints, party poppers, confetti, coloured streamers or silly string to be used either on or near the Soft Play, Play Equipment and/or Bouncy Castle(s) – staining may occur for which the Hirer will be liable. 
  19. Strictly NO acrobatics or gymnastics to be performed on the Soft Play, Play Equipment or Bouncy Castle(s). 
  20. Children must NOT push, collide, fight or behave in a manner likely to injure or cause distress to others. 
  21. Always ensure that no overcrowding occurs on all Soft Play, Play Equipment and/or Bouncy Castle(s), limit numbers according to the age and size of children using it. 
  22. No furniture to be placed on the mats as this may cause damage.  
  23. No smoking or barbecues near the Soft Play, Play Equipment or Bouncy Castle(s). 
  24. No pets or animals to be allowed on or near the Soft Play, Play Equipment or Bouncy Castle(s). 
  25. NEVER switch off the blower whilst the inflatable is in use, injury and/or suffocation could occur. 
  26. The Hirer must ensure Inflatable's are staked / sand bagged down at all times. DO NOT USE IN HIGH WINDS. 
  27. The Hirer is NOT permitted to erect or dismantle the Soft Play, Play Equipment or Bouncy Castle(s). You may however, deflate the bouncy castle(s) when they are not being used by simply switching off the power at the plug/power source. 
  28. The Hirer is responsible for the safe keeping of the Soft Play, Play Equipment and/or Bouncy Castle(s). You will be charged for theft or any damage caused to it or for any items missing from it on its return. Soft Play, Play Equipment and/or Bouncy Castle(s) being kept overnight must be locked away to avoid theft. Full replacement charge for any missing items will incur. This includes any accessories which accompany the equipment, i.e. blowers, extension leads, mats etc. 
  29. In the event of rain ALL Soft Play and Play Equipment must be covered or taken indoors / under cover to prevent it from getting wet and water damage occurring. All equipment must be towel dried thoroughly before use re-commences. 
  30. In the event of rain, it is advised that you keep the bouncy castle unit running, but please ensure all electrical goods are covered. Towel dry the step areas before recommencing use, to avoid children slipping. In the case of high winds, discontinue use immediately and contact our office for advice. Please use common sense during changes in weather. 
  31. Only NutNuts Soft Play Hire staff are authorised to collect the Soft Play, Play Equipment and Bouncy Castle(s) inflatable and equipment. Under no circumstances should any of the equipment be handed over to anyone other than our staff. If you are unsure of any staff member collecting please contact the owner on the telephone number provided. 
  32. Please ensure you take all reasonable precautions to protect the equipment from damage. 
  33. Most importantly please ensure that you take all reasonable precautions to protect the child from harm and danger.


Hire Contract

This web site is operated by NutNuts Soft Play Hire ("we", "us" or "our"). All bookings made via this web site are governed by these Terms and Conditions at any time. It is your responsibility as the Hirer to read and understand these Terms and Conditions of Hire PRIOR to making a booking.

We will confirm acceptance of your booking immediately after you have confirmed your hire by us sending this in writing via e-mail to the email address you have provided to us or by letter to the postal address provided by you. 


All prices are in UK Pounds and are inclusive of VAT where applicable, at the current rate. The price of the hire / goods will be as quoted on the web site at the time you confirm your order (usually by paying the deposit) subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order, the prices charged will be those applicable to the amended item(s) at the time that the amended order is confirmed.

Promotions are only available until the stated end date.

The price of the hire of equipment does not include a charge for delivery outside of the 10 miles of RM13 delivery radius.


In the event of item unavailability for whatever reason, we will replace the unavailable item with the closest possible alternative and advise you of this at the earliest possible date.


Delivery is free within 10 miles of RM13 (Rainham, Essex) although we cover Essex, Kent, Hertfordshire and London. Delivery costs outside of the 10 mile radius are to be discussed and agreed at the time of booking. Toll charges apply, both ways, for the Dartford Toll Crossing and Congestion Charge.


Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, neither will any of these terms restrict any of your statutory rights.

£5 Million public liability insurance is held by NutNuts Soft Play Hire with Leisure Insure.

All liability on our behalf is void should any injury occur due to the misuse of drugs and/or alcohol or non-adult supervision. 

Happy Customer Testimonials

    "so many cool toys it amused all the children...It truly made my son's first birthday" 'You'd Read More
          "Would definitely hire again for future events...a big thank you"'A big thank you goe Read More
 "Hollie provides a lovely friendly service and really took the hassle out of the party for me..."" Read More
     'I was so happy with was the centre piece of the party.' 'I was soo happy Read More
"Extremely happy with delivery and collection too, superb equipment and great customer service...... Read More
 "Everyone must use NutNuts Soft Play for kids parties, its fun, friendly and value for money..."  Read More
'Everybody at the party commented on what a great idea it was and how lovely and clean it all was... Read More
    "A MASSIVE Thank you to Nut Nuts. Everything was immaculate and perfect..."  'A MASSIVE Than Read More
   "very impressed with the set up and how lovely and clean all the equipment was..." 'Thank you Read More
  "all the kids thoroughly enjoyed themselves, kept them entertained for the entire afternoon!"Just Read More